Customer Service Manager Job Vacancy At PZ Cussons

  

PZ Cussons operates in Africa, Asia and Europe with its strategy built on four core principles.

We work with people who share our unique CAN DO values. Our CAN DO culture is the unifying strength that binds together our diverse businesses around the world. We are responsible, demanding and have a sense of fun!

PZ Cussons is currently recruiting for:

CUSTOMER SERVICE MANAGER

All Business Units - All States

 The successful candidate is required to:

        Ensure clear company processes are in place.

        Identify and appoint official country distributors in African markets and provide appropriate information for setting up new customers accounts in MFG in line with agreed distributor’s expectations.

        Follow up on customer order shipment until delivery for effective customer service.

        Ensure good customer relationship management / regular status update.

        Ensure alignment with S&OP and inclusion of export orders in the monthly forecast.

        Arrange samples and send to customers for test marketing

        Agree export prices / payment modalities / trading terms with customers in line with procedure.

        Collect orders from customers and ensure product availability in site 18 on agreed time.

        Establish proven customer payment from bank and prepare a proforma invoice of the order.

        Arrange for registration of trademarks of products and all other documents in export countries.

        Clarify any special requirements from customers and relate back to PZ.

        Forward the proforma invoice to the export logistics department for loading / stuffing arrangement.

  The Person: The successful candidate is required to possess:

        B.Sc. Purchasing and Supply or Social Sciences; MBA will be an advantage.

        5 - 9 years working experience in a similar role.

        Good knowledge of inventory management, planning and organising skills.

        Good oral and written communication skills.

        Fluency In French Language COMPULSORY.

        CAN DO attitude, exhibiting our core values – COURAGE, ACCOUNTABILITY, NETWORKING, DRIVE, ONENESS.

         Computer expertise especially in MS Word, MS Excel and PowerPoint.

         Membership of Nigerian Institute of Management (NIM) Chartered.

        Good knowledge of ports operations and the Nigerian freight system.

        Good working relationship with NEPC, NACCIMA, MANEG.

 Please note that only short listed candidates will be contacted.

Application Closing date: 22 Apr 2013

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